Frequently Asked Questions

What to expect at the first appointment

Your initial consultation includes a detailed assessment to identify the cause of your problem. From there, we develop a personalised treatment plan tailored to your goals and recovery.

You’ll receive:

  • A comprehensive examination

  • Clear explanation of your condition and prognosis

  • Individualised treatment

  • Practical advice and education

  • Goal setting and recovery planning

Where appropriate, we liaise with your GP, sports physician, specialist, trainer or coach to ensure coordinated care.

Do I need a referral?

No referral is required. Physiotherapists are primary contact practitioners, meaning you can book directly with us.

A GP referral is only required if:

  • Your injury is managed by WorkCover

  • Your treatment is covered by Veterans’ Affairs

  • You are making a third-party insurance claim

  • You have a Chronic Disease Management (CDM) plan under Medicare

If needed, we will refer you to appropriate health professionals for further management.

Appointments 

Monday–Friday: 8:00am – 7:00pm

  • Saturday: 8:00am – 1:00pm

Standard appointments run for 30 minutes (longer sessions available for complex or multiple injuries — please advise reception when booking).

To book, call 9497 3098.

Cancellation Policy

We require at least 24 hours’ notice for cancellations. Repeated non-attendance without notice may incur a cancellation fee.

Do you treat WorkCover, Veterans Affairs and TAC Patients?

We treat WorkCover, TAC and Veterans’ Affairs patients.

  • Payment is required on the day until your claim is approved.

  • Once approved, we bill TAC and WorkCover directly (with a claim number).

  • A gap fee applies, as insurers fund shorter standard consultations.

At East Ivanhoe Physiotherapy, we provide 30 minutes of one-on-one care to ensure optimal treatment.

Rebates are available for physiotherapy and physiotherapy group exercise (Clinical Pilates) under most extras policies. Claims can be processed instantly via HICAPS. Check your provider for coverage details.

Health fund (hicaps)

Cash, EFTPOS and credit card facilities are available.

Payment options

Yes, street parking is available in Lower Heidelberg road and the surrounding streets

Is parking available?

If I have a niggle, is it better to get a Physio assessment or wait til it gets better?

Usually the quicker you get onto these niggles the easier they are to treat, if you let it go and it turns into a chronic injury the management is more complex and recovery is prolonged.

Can Physio’s refer for a scan if required?

Yes, physiotherapists can refer for imaging such as X-rays and MRI when clinically indicated.

Scans are only recommended when necessary — many injuries do not require imaging.

Does private health cover pilates?

Yes — because our classes are physiotherapist-run and individually prescribed, they are claimable under the physiotherapy group exercise code (depending on your extras cover).

Can I claim physio through Medicare?

Yes, if you have a Chronic Disease Management (CDM) plan from your GP. Medicare may cover part of the cost for up to 5 allied health visits per year.

Is Clinical Pilates suitable for all ages?

Yes. It is low-impact, safe and tailored to your age, fitness level and goals.